Refund policy
Return & Refund Policy
All Sales Are Final
At Mohanie Beauty, we take pride in providing quality beauty products and ensuring that every order is prepared with care.
Due to the nature of our cosmetic products and for hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
- Change of mind
- Incorrect shade or color selection
- Personal preference
- Products that have been opened or used
- Accidental purchases
Damaged Products
Your satisfaction is important to us. If your order arrives broken or damaged, please contact us within 48 hours of delivery.
To submit a damaged-product claim, you must provide:
- Your full name
- Your order number
- A description of the damage
- Clear photographic evidence showing the damaged product and its packaging
Photo evidence is required for all damaged-product claims.
All claims are subject to review and approval by Mohanie Beauty.
If your claim is approved, we will arrange a replacement of the damaged item or issue a refund, at our discretion and subject to applicable law.
Important Information
- Claims submitted without photographic evidence may not be approved.
- Products must be damaged upon arrival to qualify for consideration.
- Normal wear, misuse, or damage occurring after delivery is not covered.
- Shipping charges are nonrefundable except where required by law.
- Mohanie Beauty reserves the right to review each claim individually.
Contact Us
If you receive a damaged product, please contact our customer service team through our website’s contact page.
We appreciate your understanding and thank you for choosing Mohanie Beauty.
With love,
Mohanie Beauty